App-V: Error You Do not have access to this information. Please check your credentials - SOLVED

Problem:

Getting error "App-V 5.1 : Error You Do not have access to this information. Please check your credentials" while login to App-v Management Console after fresh installation.

Reasons:

1. App-v Management Database pre-requisites are not done.

2. The User Permission for Appv-Admin is not configured properly.

In My case, Database pre-requisites was not done properly. I pointed manually created database during App-v Installation, even though it accepted and proceeded the installation, but it throw the error during login App-v management console.

 

Solution 1:

Before installing App-v Management Server, Follow below steps in SQL Server.

1. mount App-v setup ISO on SQL server where you planning to use SQL for App-v.

2. Execute the App-v Server Installer.

3. Choose "App-v Management Database " only.

4. Provide the SQL Instance Name where you want to create database for App-v

Provide Database Name (Do not create Database manually, if any database already exists in same name, use new name or delete old one)

5. Provide Computer Name for App-v Management Server.

    Provide the App-Admin user account which have admin rights.

6. Complete the installation.

Now database pre-requisites are done.

Now proceed app-v management server installation. We will not get the permission error.

Solution 2

Follow below steps to fix User Permission Issues:

Please ensure below account permission pre-requisites before starting app-v management Server.

1. Create a Group in AD for App-v Admins and add App-v admin user and App-v Management Server computer account in this group.

2. Specify App-v Admin group name during App-v management server installation. Installation will prompt to give User/Group.

3. Provide access for app-v admin user account as sysadmin in SQL database login.